NHS
NHS (National Health Service)
Senior Product Designer under Consultant
Customers: 67 million users (public sector)
Project Overview
The NHS (National Health Service), the publicly funded healthcare system in the United Kingdom, serves approximately 67 million citizens daily. I have been engaged as a consultant to redesign one of the institution’s key platforms. This platform is used by hospital staff—including doctors, assistants, general managers, and others—to view patient test results conducted in the hospital. The project aims to improve usability, efficiency, and overall user experience for these healthcare professionals.
About the product and the previous limitations:
The previous version of the platform was designed over seven years ago, which means it does not accommodate modern screen sizes or support devices like tablets and smartphones—now essential tools in the daily operations of hospitals. A key requirement of the project is to update the platform’s dashboard in line with the NHS’s new design guidelines and ensure it meets contemporary usability standards and enhances accessibility across all devices.
How we started
We began the project with a serie of workshop with the mains stakeholders. The project timeline is approximately four months. We initiated the process with stakeholder workshops to identify key issues and product requirements. These sessions provided critical insights into user roles (e.g., directors, doctors, assistants), highlighting their unique permissions and limitations. Additionally, the workshops underscored the necessity of optimising the dashboard for tablet and mobile usage to support the dynamic and fast-paced environment of hospital operations.
Mapping of the entire platform
The first deliverable was to create a detailed map of access rules and limitations for each user role. This mapping clarified the differences in information access across roles, such as directors, doctors, and assistants, making identifying and addressing any role-specific limitations or inefficiencies easier.
Cards Design
Once the user journeys for each role were defined, we moved on to designing the layout of the exam result cards. This was a critical aspect of the project, as the card-based dashboard was pivotal in enabling the platform to adapt seamlessly to different screen sizes and device types. This responsive design approach ensured usability and accessibility across desktops, tablets, and smartphones, aligning with the dynamic needs of hospital staff.
Applying
the layout
by role
And apply the journey in all roles and start to layout with the new layout appling the new design system to the product.
Application of the new design
And apply the journey in all roles and start to layout with the new layout applying the new design system to the product.
Mobile and Desktop
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