NHS Platform Redesign
Senior Product Designer | Healthcare Digital Transformation
Project Overview
Client: NHS (National Health Service)
Role: Senior Product Designer (Consultant)
Users: 67 million citizens served daily
Timeline: 4 months
Platform: Hospital staff dashboard for patient test results
The NHS engaged me to redesign a critical healthcare platform used by hospital staff, including doctors, nurses, administrators, and managers, to access and review patient test results. This project focused on modernising a seven-year-old system to meet current healthcare demands and technological standards.
Skills Demonstrated
Healthcare UX/UI Design
Responsive Design Systems
Stakeholder Workshop Facilitation
User Role & Permissions Mapping
Accessibility Design (WCAG Compliance)
Cross-Device Experience Design
Design System Implementation
The Challenge
The existing platform faced significant limitations that impacted daily hospital operations:
Outdated Technology: Built 7+ years ago with no mobile or tablet support
Poor Responsiveness: Incompatible with modern screen sizes and devices
Usability Issues: Did not align with current NHS design guidelines
Accessibility Gaps: Failed to meet contemporary accessibility standards
Operational Impact: Hindered efficiency in fast-paced hospital environments
The Goal: Transform the platform into a modern, responsive, accessible dashboard that supports healthcare professionals across all devices while adhering to NHS design standards.
My Process
1. Discovery & Stakeholder Alignment
I initiated the project with comprehensive stakeholder workshops to:
Identify key pain points and user requirements
Map different user roles (directors, doctors, nurses, administrators)
Understand unique permissions and access limitations for each role
Establish project priorities and success metrics
2. User Role Mapping & Permissions Architecture
Created detailed documentation of:
Access rules and limitations for each user type
Information hierarchy across different roles
Permission-based content visibility
Role-specific workflow requirements
This mapping became the foundation for designing targeted user experiences while maintaining proper data security and compliance.
3. Responsive Card System Design
Developed a flexible card-based interface that:
Adapts seamlessly across desktop, tablet, and mobile devices
Displays patient test results in an organised, scannable format
Supports quick decision-making in clinical environments
Maintains visual hierarchy regardless of screen size
4. Role-Based Design Variations
Created tailored user experiences for different healthcare professional levels, each with distinct permissions and information access:
Consultant Level
Permissions: Can view provider peer metrics, own patient records, and provider patient records
Restrictions: Cannot access consultant peer metrics, names, or patient records from other consultants (redacted for privacy)
Objectives: Self-improvement and evidence gathering for appraisal/revalidation
Needs: Clinical activity review, patient outcome analysis, and performance excellence demonstration
Other Role Examples:
Junior Doctors: Limited access to specific patient cases and educational metrics
Administrators: Broader access to operational data but restricted clinical information
Directors: High-level overview access with strategic metrics and departmental performance
This role-based approach ensured each user type received relevant information while maintaining strict data governance and privacy compliance required in healthcare environments.
5. Design System Implementation
Applied the new NHS design guidelines throughout the platform:
Consistent visual language and components
Improved accessibility and WCAG compliance
Streamlined navigation and information architecture
Enhanced usability across all user touchpoints
6. Multi-Device Layout Optimisation
Created responsive layouts that work across:
Desktop: Comprehensive dashboard views for detailed analysis
Tablet: Touch-optimised interface for bedside consultations
Mobile: Essential information access for on-the-go healthcare professionals
Key Outcomes
Enhanced User Experience
Modern, intuitive interface aligned with NHS standards
Improved accessibility for all healthcare professionals
Streamlined workflows across different user roles
Technical Improvements
Full responsive design supporting all device types
Updated architecture meeting current web standards
Improved performance and loading times
Operational Impact
Better support for mobile healthcare delivery
Increased efficiency in patient data access
Enhanced collaboration between healthcare teams
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